- says Frank Lloyd Wright

Sunny Downtown Pittsburgh, PA - Photo by Me

Let’s talk for a minute about my wonderful Macbook, Blanche.  I sit down comfortably in my chair 2 nights ago with some hot chamomille mint tea, Blanche happily resting on my lap, a perfect evening as far as I was concerned.  Until I attempted to wake Blanche up.  I open her, press enter.  Nothing.  I push the power button.  Nothing.  I plug her, push the power button and to my surprise she wakes up and greets me cheerfully with her little chime.  I wait anxiously to see if I get some kind of crazy virus warning (I’ve never had issues with my Mac, so I don’t even know what it would look like if I did.)  Everything is perfect… everything except the microscopic black X covering the battery icon where the little lightning bolt should be.  Panic. 

Blanche?  Blanche what’s wrong with you?  I decided to let her rest, plugged in over night.  The next morning… nothing had changed.  The black X still plagued me like a splinter deep under the skin. 

I use the PC to get on Mac Support.  It seems this is a common issue because it’s under the FAQ on the support page.  I follow all 4 suggestions for healing my Blanche and nothing works.  Last resort… call Apple.

My wonderful husband takes the task upon himself.  Forty-five minutes later and lots of panic stricken faces made by him, causing minor anxiety attacks in my ignorant self, that problem is solved.

Turns out my battery was the member of a batch of faulty batteries.  Apple simply stated they would send me a new one.  Fortunately, Tom had researched before we called, reading a few message boards and that’s how he found out about the bad batteries.  I’m not entirely sure that they would have offered up that knowledge had Tom not asked about it.  However, I love Apple.  We were both very pleased with the way they handled our issue and I’d have no qualms about dealing with them when anything else goes wrong.